Terms of Service

1. Introduction

   Welcome to MOVES. These Terms & Conditions explain the rules for using our website, booking consultations, and receiving clear aligner treatment through MOVES.

   By accessing our website or starting treatment, you agree to these terms.

2. About MOVES

   MOVES provides personalised clear aligner treatment designed around your smile goals. All treatment plans are reviewed by qualified dental professionals to ensure they are suitable for your needs.

   MOVES is operated by MOVES HOLDING LTD, company number 17428208, registered at 16 Powys Avenue, Leicester, England, LE2 2DP.

3. Consultation & Treatment Process

   Your MOVES journey includes:

   • Initial consultation
   • Smile assessment
   • Personalised treatment planning
   • Dentist approval
   • Delivery of your custom aligners
   • Progress monitoring

   Treatment suitability will be determined by a qualified dental professional.

4. Your Responsibilities

   To achieve the best possible results, you must:

   • Provide accurate personal and dental information
   • Follow your treatment instructions
   • Wear your aligners as recommended
   • Maintain good oral hygiene
   • Attend required check-ins

5. Treatment Results

   Every smile is unique. Treatment duration and results may vary depending on your individual circumstances and commitment to your treatment plan.

   MOVES cannot guarantee identical results for every patient.

6. Payments & Orders

   All treatment plans and aligners are personalised for each patient.

   Payment details, pricing, and available options will be provided before treatment begins.

7. Cancellation & Refunds

   Due to the personalised nature of clear aligner treatment, cancellation and refund eligibility may depend on the stage of your treatment.

   Please contact our team if you need assistance.

8. Text Messages

   Where you separately opt in, MOVES may send consultation confirmations, appointment reminders, rescheduling information, and service updates by text message. Message frequency varies. Message and data rates may apply.

   Reply STOP to opt out or HELP for assistance. You may also contact support@movesuk.com. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.

9. Website Use

   You agree not to misuse the MOVES website or copy any content, branding, images, or materials without permission.

10. Changes To These Terms

    MOVES may update these Terms & Conditions from time to time. Updated versions will always be available on this page.

11. Contact Us

    If you have any questions about these Terms, contact MOVES at support@movesuk.com.