Privacy Policy

1. Introduction

   At MOVES, we respect your privacy and are committed to protecting your personal information.

   This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

2. Information We Collect

   Personal Information

   • Name
   • Email address
   • Phone number
   • Address
   • Payment information

   Dental Information

   • Smile assessment details
   • Dental history
   • Photos, scans, or treatment records

   Website Information

   • Device information
   • Browser information
   • Cookies and analytics data

3. How We Use Your Information

   We use your information to:

   • Provide your MOVES treatment journey
   • Create personalised aligner plans
   • Communicate treatment updates
   • Process payments
   • Improve our services and website experience

4. Dental Information & Professionals

   Your dental information may be reviewed by qualified dental professionals involved in your treatment.

   We only share information where necessary to provide safe and effective care.

5. Sharing Your Information

   We may share information with trusted partners, including:

   • Dental professionals
   • Payment providers
   • Technology providers
   • Service partners

   We ensure your information is handled securely.

   We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

6. Appointment Messages

   If you separately consent to receive text messages, MOVES may send consultation confirmations, appointment reminders, rescheduling information, and service updates. Message frequency varies according to your appointments and treatment journey. Message and data rates may apply.

   Reply STOP to opt out of text messages or HELP for assistance. You can also contact support@movesuk.com. Opting out of text messages does not affect your treatment or other services.

7. Cookies

   MOVES uses cookies to improve website functionality, understand visitor behaviour, and provide a better user experience.

8. Keeping Your Information Secure

   We take appropriate steps to protect your personal information from unauthorised access, loss, or misuse.

9. Your Rights

   You may request:

   • Access to your information
   • Correction of incorrect information
   • Deletion of your information where applicable
   • Removal from marketing communications

10. Contact Us

    If you have questions about this Privacy Policy or how your information is used, contact MOVES at support@movesuk.com.